Biographies

ANDREW S. GALLAN

Andrew S. Gallan, assistant professor at the Kellstadt Graduate College of Business at DePaul University, focuses on the design of patient experiences in health care, exploring the transformative potential of services. He recently was co-editor of a Health Services Research special section for Journal of Service Research.

JANET R. MCCOLL-KENNEDY

Janet McColl-Kennedy, Professor of Marketing at The University of Queensland, is internationally recognized for her work in health care customer practices, well-being, and patient experience. She is published in Journal of Service Research, Journal of the Academy of Marketing Science, Journal of Business Research and Journal of Service Management among others.